Careers in the Employee Experience (EX) space include listening to your employees at each stage of the employee lifecycle ā from the moment the prospective employee looks at your job opening to the moment they leave your company. It involves creating a personalized experience for employees and creating an identity within the workplace to improve company culture. Employee Experience is fundamental to the success of business performance. It motivates employees to build a strong and reputable brand, improves customer experience efforts, and enhances product quality.
ā
The way employees perceive their workplace dictates how hard they work and how invested they are in the company. In a long-term study by Kotter and Heskett (1992), it was found that a good company culture increases revenue by 4x and employee growth by 8x. However, according to Gallupās State of the Global Workplace report, 85% of employees are not engaged in the workplace, which is why careers in EX are becoming increasingly popular, as companies seek to boost employee engagement and culture within their organizations.
